Customer Loyalty Manager - Odessa

Job summary

We are seeking an accomplished Customer Loyalty and Retention Officer with a proven record of building customer loyalty and reducing churn in competitive markets.

Responsibilities

• Lead the design and execution of retention initiatives and campaigns that have a measurable impact on reducing customer turnover.
• Identify and address the underlying drivers of customer attrition, developing evidence-based solutions that deliver results.
• Oversee the development and continuous improvement of loyalty and rewards programs with proven ability to increase participation and engagement.
• Use data-driven insights to refine program structures, benefits, and communications to maximize ROI.

Qualifications

• A proven track record of success in loyalty and retention management within industries such as retail, hospitality, banking, or telecom, with particular focus on mobile apps and subscriptions.
• Demonstrated ability to design and deliver retention strategies that reduce customer turnover and drive business growth.
• Strong expertise in CRM systems, customer analytics, and data-driven decision-making.
• Exceptional communication, negotiation, and stakeholder management skills.

Skills

• Customer Retention
• Loyalty Program Management
• Customer Insights & Analytics
• Customer Communication
• Collaboration & Influence

Benefits

• Customer Retention Rate: Sustained improvement year-over-year.
• Churn Reduction: Demonstrated measurable decreases in customer attrition.
• Customer Lifetime Value (CLV): Growth driven by your retention strategies.
• Loyalty Program ROI: Increased participation and profitability.
• Net Promoter Score (NPS): Tangible uplift in customer satisfaction and advocacy.

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